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Oracle Utilities Customer Care and Billing Release 2.4.0
4.3.2.5a Manage Late Payment Charge
Brief Description
Actors/Roles
Business Process Diagrams
Manage Late Payment Charge Detailed Process Model Description
1.1 Compare Account Current Balance to Threshold
1.2 Identify Account's SAs Eligible for LPC
1.3 Calculate LPC
1.4 Add LPC to Service Agreements
1.5 Transfer LPC to Service Provider
1.6 Identify Bills in Bill Completion Process Eligible for Late Payment Charges
1.7 Override Due Date for Bill
1.8 Populate LPC Date for Bill
1.9 Search for Customer
2.0 Review Bills Eligibility for LPC
2.1 Populate LPC Date
2.2 Request Change LPC Date
2.3 Request Remove LPC Eligibility
2.4 Update LPC Information
Installation Options - Control Central Alert Algorithms
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